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Cancellation and Refund Policy

Last updated: 11 November 2026

This policy applies to event registrations and payments made through the website of Ramakrishna Mission Swami Vivekananda's Ancestral House and Cultural Centre.

1. Participant Cancellation

Participants who wish to cancel an event registration should contact the Centre using the contact details provided below.

Whether a cancellation qualifies for a refund will depend on the cancellation conditions specified for the particular event and the Centre's approved refund policy.

Please include the following information when submitting a request:

  • Participant's name

  • Registered email address or mobile number

  • Event name

  • Registration or booking reference

  • Payment transaction reference

  • Reason for cancellation

2. Event Cancellation by the Organiser

If an event is cancelled by the organiser, the Centre will communicate the applicable arrangements to registered participants.

Where a refund is approved or applicable, it will be processed using the appropriate payment or refund procedure.

3. Event Rescheduling or Changes

If an event is rescheduled or its arrangements are significantly changed, participants will be informed through available communication channels. Applicable cancellation or refund arrangements will be communicated for the affected event.

4. Refund Processing

Approved refunds will generally be initiated through the original payment method wherever supported by the payment provider.

The time taken for the refund to appear in the participant's account may depend on the payment provider and the participant's bank.

5. Failed or Duplicate Payments

If an amount has been debited but registration confirmation has not been received, participants should contact the Centre with their transaction reference.

Duplicate payments or payments made in error will be examined and handled after verification.

6. How to Request Assistance

For cancellation and refund enquiries, contact:

Email: vivekananda.ancestralhouse@rkmm.org

Phone: 70442 42941

Address: 105 Vivekananda Road, Kolkata – 700006, West Bengal, India.

Please provide your registration and payment reference to help us investigate your request.

7. Event-Specific Conditions

Some events may have additional cancellation or refund conditions. Where applicable, these will be displayed on the respective event registration page and should be read before completing registration.